Last Updated: July 21, 2026
Welcome to our help section. Below are answers to the questions our customers ask most. If you can’t find what you’re looking for, just drop us an email at info@vejjiaa-stoorve.it.com.
Q: Can I change or cancel my order after it’s been placed?
A: Orders are processed quickly, but if you reach out within 2 hours of placing your order, we can usually catch it in time. Send us an email as soon as possible and we’ll do our best to help. Once the order has been packed, we’re no longer able to make changes.
Q: How do I know what size to order?
A: Each product page includes a size guide with measurements. If you’re between sizes or have questions about a particular style, contact us. We’re happy to help you figure out the best fit.
Q: Where is my order confirmation?
A: You’ll receive a confirmation email within a few minutes of placing your order. If you don’t see it, please check your spam or promotions folder. If it’s still missing, contact us and we’ll resend it.
Q: How can I track my package?
A: When your order ships, we send you an email containing your tracking number and a link to the carrier’s website. You can follow the package from our warehouse to your door.
Q: Do you ship to addresses outside the United States?
A: Right now, we only ship within the United States. We’re working on expanding internationally in the future.
Q: What do I do if my package is marked delivered but I can’t find it?
A: First, check around your property and with neighbors. Carriers occasionally leave packages in an unexpected spot. If it’s still missing after 24 hours, contact us. We’ll work with the carrier to open an investigation and find a solution for you.
Q: How long does it take to get my refund?
A: Once we’ve received and inspected your return, we process the refund within 1 to 2 business days. It then takes an additional 7 to 10 business days for the funds to show up on your original payment method, depending on your bank.
Q: Are returns really free?
A: Yes. We provide a prepaid return label, and we never charge restocking fees. If you’re returning something from within the United States, there’s no cost to you.
Q: What if I find a quality issue after I’ve worn the item?
A: We stand by the quality of our footwear. If a manufacturing defect appears after normal use, please email us at info@vejjiaa-stoorve.it.com within the 30-day return period. Include your order number and a few photos of the issue. We’ll review it promptly and arrange a free return or replacement.
Q: What if the item I want is out of stock?
A: If an item is unavailable, you can email us to ask about a restock timeline. We’ll let you know if or when it’s coming back.
Q: Is my personal information secure?
A: Absolutely. Our site uses SSL encryption, and we only share necessary data with our payment and shipping partners. We never sell your information.